Legal notice
Legal Notice Based on the Act on Specified Commercial Transactions
Seller
Smodge
Person Responsible for Sales
Yuhei Watabe
Address
3-20-11 Kosugaya, Sakae, Yokohama
Kanagawa 247-0007, Japan
Telephone Number
The telephone number will be disclosed without delay upon request from a consumer.
For inquiries, please contact us at the following email address.
Support Hours
Our customer support hours are as follows.
Weekdays from 10:00 to 17:00
Excluding Saturdays, Sundays, national holidays, year end and New Year holidays, and any other holidays separately designated by our store.
Sales Price
The sales price of each product shall be the price displayed on each product page.
All displayed prices include consumption tax.
Additional Fees Other Than the Product Price
In addition to the product price, shipping fees may apply.
Shipping fees shall be the amount displayed during the checkout process, depending on the shipping method, shipping destination, and order details.
Unless separately stated by our store, no other additional fees will apply.
Payment Methods
The purchaser shall pay the product price and any shipping fees by credit card or by any other payment method available on Shopify.
Available payment methods shall be those displayed during the checkout process.
Payment Timing
The product price and any shipping fees shall be processed at the time the order is confirmed.
The timing of payment processing, withdrawal date, and other payment related details shall be governed by the terms of the payment service provider used by the purchaser.
Delivery Time
After confirming the order and payment, our store will usually ship the product within 3 business days.
However, shipment or delivery may be delayed due to stock availability, weather conditions, traffic conditions, circumstances of the delivery company, or other reasons not attributable to our store.
Returns and Refund Guarantee
Our store provides purchasers with a 100 percent refund guarantee for the product price, regardless of the reason.
This refund guarantee applies regardless of the reason, including product defects, damage, incorrect delivery, difference from expectations, unsuitable aroma or feeling of use, and other reasons attributable to the purchaser.
How to Request a Refund
Purchasers who wish to request a refund shall contact our store by email and include the following information.
Order number
Name used at the time of order
A statement that a refund is requested
Providing a reason for the refund is optional and shall not be a condition for receiving a refund.
Refund Method
As a general rule, refunds will be issued through the payment method used at the time of purchase.
Depending on the processing status of the payment service provider, it may take a certain number of days for the refund to be reflected.
Scope of Refund
The refund shall cover the full amount of the product price paid by the purchaser.
Whether shipping fees are also included in the refund shall be determined individually by our store.
However, in the case of a return or refund due to reasons attributable to our store, the refund shall include the shipping fees.
Return Shipping
If there is a product defect, damage, incorrect delivery, or any other reason attributable to our store, our store shall bear the cost of return shipping.
In the case of a return due to the purchaser’s convenience, the purchaser shall bear the cost of return shipping.
However, if our store determines that returning the product is unnecessary, the purchaser may receive a refund without returning the product.
Order Cancellation
The purchaser may request cancellation of an order only before the product has been shipped.
If a cancellation request is made after the product has been shipped, it shall be handled as a return and refund request.
Sales Quantity Restrictions
Our store may limit the sales quantity for each product.
If there is a sales quantity restriction, it will be displayed on each product page or by any other method deemed appropriate by our store.
Nature of Products and Product Descriptions
Our products are not sold as pharmaceuticals, quasi drugs, food products, or tobacco products.
Our products do not guarantee the diagnosis, treatment, or prevention of any disease, improvement of bodily functions, smoking cessation effects, or any other specific effects or efficacy.
Product descriptions are intended to provide general product information, including ingredients, aroma, flavor, feeling of use, and other general characteristics, and do not claim any legally defined effects or efficacy.
Disclaimer
Our store will exercise reasonable care regarding product quality control, display content, and shipping procedures.
However, to the extent permitted by law, our store shall not be liable for any results arising from the purchaser’s method of use, storage conditions, physical constitution, personal preferences, or other individual circumstances.
Governing Law and Consultation
This notice and transactions with our store shall be governed by the laws of Japan.
If any matter not provided for in this notice arises, or if any doubt arises regarding the interpretation of this notice, our store and the purchaser shall seek to resolve the matter through sincere consultation.